Refund policy
TIDYTROVES – Return & Refund Policy
Last updated: December 2025
At Tidy Troves, your satisfaction matters to us 💚
If you’re not happy with your purchase, we’re here to help.
1️⃣ Eligibility for Returns
✔️ Returns accepted within 30 days from delivery
✔️ Item must be unused, in original packaging & same condition
❌ Non-returnable items:
• Final sale/clearance items
• Personalized items
(mentioned clearly on product page)
2️⃣ How to Request a Return
Before sending anything back:
📩 Email us at support@tidytroves.com
Include: Order Number + Photos (if damaged) + Reason for return
➡️ We will provide the return instructions after approval.
3️⃣ Return Shipping
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Customer pays return shipping cost
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If item was wrong or defective → we cover shipping 🟢
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Trackable shipping recommended 📦
4️⃣ Refunds
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Item received → inspected → refund approval email
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Refund issued to original payment method
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Processing time: 5–10 business days
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Shipping fees are non-refundable (unless our error)
5️⃣ Exchanges
We do not offer direct exchanges.
Please place a new order after refund 🛍️
6️⃣ Damaged or Incorrect Items
Contact us within 7 days of delivery
📸 Photos required
We will arrange a replacement or full refund 💥
7️⃣ Order Cancellations
Cancel within 12 hours of purchase (before shipping)
After shipment → follow return process
8️⃣ Contact Us
For return & refund support:
📧 support@tidytroves.com